Ordering Instructions

We accept Visa, Master Card American Express, Discover, Paypal, Checks and Money orders. You may order from our website, over the phone, by email, by fax, by mail or on any of the marketplaces we list. We accept purchase orders from approved accounts. Contact us for details.

Shipping and Insurance

• Domestic Shipping
  Our website calculates shipping based on your address, items and type shipping that you want. We offer different methods of shipping on different items, depending on weight, size and perishability. Insurance is included in the shipping price on all packages. We offer UPS and USPS shipping. We will only ship Fed Ex or DHL on your shipper number.
• If you are in a hurry for your item or the type shipping that you want is not listed when you check out, please call 1-205-853-2711 or email customerservice@onlinesciencemall.com and we will try to accommodate you.
• Please remember that we cannot control mistakes that shipping companies make. If you need your purchase overnight and we ship it correctly, we cannot be held liable because the shipping company was in error. We can apply for a refund of your shipping and reimburse if the shipper refunds it to us.
• Because of the variety that we carry, sometimes the shipping cost is hard to calculate on real time shipping. We often refund partial shipping if your shipping was calculated too high. If it is too low, we ship anyway! If you have a question about the shipping cost, please email. Our merchandise comes in all sizes and weights and we will pack it and confirm a shipping price.
• If for any reason we cannot ship the way you have chosen, we will contact you.
•  Customers can expect email notification when your package is shipped. If you do not hear from us for any reason, please contact us, so that you receive the service you expect. We will inform you of any back orders. We try our best to have a perfect inventory and ship promptly, but sometimes mistakes happen. If delivery time is an issue for you please contact us at customerservice@onlinesciencemall.com or call 1-205-853-2711 to ensure our in stock position and the best delivery method.
• All shipments are insured based on approximate value of the contents.

• International Shipping
  Our program estimates all international shipping by destination, weight and size of package. Our website only calculates international priority shipping (which includes tracking) for all international purchases but we can often offer international first class at a lower rate for small items if you email us for an estimate.
• Our shipping always includes insurance and a small charge to cover the costs of shipping. If our program calculates too high, we will refund the difference and if it calculates too low we reserve the right to offer you the opportunity to pay the difference or cancel the sale. We carry a huge variety of merchandise in weight and size and the USPS has different size and weight regulations for different countries.
• Please realize that international shipping is expensive and consider your purchase carefully because all international shipping fees are non-refundable although we do always purchase insurance to replace any lost or damaged items.
• The time table for international shipping is not always reliable, please do not blame us if it takes longer than expected to arrive. Please check with your post office and customs to see if it has arrived. Many times a “lost” package is at the post office. Each country has different fees and policies.
• You are responsible for all customs fees when your package arrives. If the package does not show up in 30 days, we will ask for an affidavit from you and then reship your package.
• We also do not put that is a gift or sample on the customs form for legal reasons.
• We ship internationally twice weekly.
  

• Damaged or Incorrect Shipments

  We try our best to pack carefully but shipping companies can be rough on packages and mistakes happen. Unfortunately, there are occasions when merchandise is damaged in shipment and arrives in unacceptable condition. For any damages or incorrect items please contact us immediately. We can be reached at 1-205-853-2711 or customerservice@onlinesciencemall.com. We pride ourselves on taking care of problems quickly. All of our packages are insured. We will ask you to contact the shipping company for damaged items or send an affidavit and then we will immediately reship to you. You will not have to wait for your merchandise. IMPORTANT! Please retain all original cartons and packing materials.

• Lost, Refused and Undeliverable Packages

  Ups and Usps handle lost packages differently. For priority mail, the post office will issue a tracer after 14 days. You may email us if you have not received a tracking number for any reason and after 14 days let us know if you have not received your package. Our insurance will pay for lost packages after 30 days. We will need a faxed signed affidavit saying that you did not receive your package. It must be dated 30 days after shipping. As soon as we get that, we will reship to you and handle the paperwork with the insurance company ourselves. We will reship to you even if we do not get reimbursed.

  UPS will issue a tracer immediately. Again, if you did not get a tracking number for any reason, email us. If the package does not arrive as expected, we will start a tracker when you contact us.

  Please check the email we send when your package is shipped. If you see any mistakes in your address, please contact us immediately so we can redirect the package. If the package is undeliverable or refused due to your mistake, UPS charges us double shipping, which we will expect you to pay. Please double check your address to be sure that it is correct.
  Third party returns are not accepted.

  Returns, Refund and Exchange Information

  Please contact OnlineScienceMall before returning merchandise for a return authorization number so that we can keep track of your return. We can be reached at 1-205-853-2711 or customerservice@onlinesciencemall.com Our return shipping address is:
  Onlinesciencemall
  2008 Carraway Lane
  Birmingham, Al 35235

  All products sold by OnlineScienceMall are warranted by us for quality and condition for 30 days by us. Many items have longer manufacturer’s warranties. If an item is found to have a manufacturing defect or fails to perform to the specifications in our catalog description, a replacement, refund or credit will be issued. We will exchange within 30 days, with no restocking charge, any item in its original condition for merchandise of equal or greater value.

  Warranty repairs on equipment must be handled according to the warranty requirements of the different manufacturers.
  All returns, other than shipping damages or our error, are the responsibility of the purchaser. We will refund within 30 days of purchase any item for any reason if the product is in the packaging and condition in which it was received by the customer. We will refund the purchase price minus a 20% restocking charge to cover our fees and expenses. If there are extenuating circumstances that you think that you should not be charged the restocking fee, please contact us. Shipping is not refunded and you are responsible for shipping your package back unless it is our error. Third party returns are not accepted. Customer must contact OnlineScienceMall before returning merchandise for a return authorization number. We can be reached at 1-205-853-2711 or customerservice@onlinesciencemall.com

  Email Newsletter and Security

  We never share or sell our email list or customers’ names and addresses with anyone. If you sign up for our newsletter by email, the most that we ever send an email is once a week. We often offer specials and highlight new items just through our email newsletter. We do not keep charge card numbers on file, we delete then when your sale is completed. Our website is monitored daily for security.

  Backorders

  We try to have every item on our website in stock or immediately available from the manufacturer. If for any reason there is a glitch, we will notify you and offer a choice of a refund or waiting until the day the item will arrive. We will often offer a more expensive substitute for the same price, a gift certificate on a future purchase or a partial refund when it comes in.

  Quotations

  Please email customerservice@onlinesciencemall.com for quotations. Include your name, address and phone number. We will enter a quotation and email it to you. After we hear from you, we can adjust or change the quotation based on your needs and create and order. It will be in our system for future reference and you can then approve it, click and pay online or by purchase order for approved accounts.

  Chemicals

  We do not ship chemicals internationally.
  Every country has different rules and regulations governing what can be shipped to that country. Chemicals have extensive regulations and our manner of shipping excludes any shipping of chemicals internationally.

  Disclaimer:
  We sell small amounts of prepackaged chemicals intended for educational use in experiments by students or teachers. The amounts and chemicals that we sell are not subject to regulation. You also agree to read the Material Data Safety send with the product and follow the recommendations. By buying this item you agree not to hold onlinesciencemall liable in any form and that you are buying this product to use for the purposes intended by the seller. You are agreeing to obey all Local, County, State, and Federal laws governing the use of this product. Please use proper lab safety techniques when using chemicals, including wearing of protective chemical resistant gear (goggles, gloves, aprons), reading the chemical labels and reading all MSDS sheets before using or mixing any chemicals. Keep chemical lids tight when not in use and store properly out of the reach of children. Avoid chemical contact with eyes, skin, nose and mouth. Always research how chemicals will react with each other before doing any experiments or mixing of chemicals and never mix chemicals randomly or dangerous reactions can occur. You are responsible for your own safety as well as the safety of your children and students. Please check with your local town, city or county regulations for proper disposal of chemicals.

  We reserve the right to limit quantities on any chemical and/or to ask for verification of business or school affiliation. If you have any questions or concerns, or to provide us with your information... please call us at 205-853-2711 between 8:00am and 5:00pm Central Time. Or you can fax your information to 205-853-0363.

  Perishable Items: Living Materials, Butterflies and Agar

  We only ship living materials and other perishable items on Monday thru Wednesday to give teachers time to get the materials acclimated before the weekend. Prepoured agar we will only be shipped through Wednesday by 2nd day air and Thursday by Overnight. Please be ready for your shipment and open or refrigerate immediately. Please contact us immediately if your items did not arrive intact and we will reship. These perishable items cannot remain in the package after delivery, they must be opened immediately. Butterfly Larvae coupons and other living material coupons require up to four weeks lead time depending on the time of year. Please email for availability.

  Price Change Policy and Misprints

  On the rare event of a typographical error, Onlinesciencemall reserves the right to charge at the correct price. Of course, we will notify you and give you the option of canceling the order or accept the higher price. Because our vendors sometimes make significant price changes, we reserve the right to adjust prices through the year.